Description

About Us

Emergency Restoration Experts (ERX) has been in business since 2013, serving customers with our mission “Every time we interact with others, we do so to improve their lives.” With over 10 years of experience, ERX is an industry leader that demonstrates a commitment to excellence and customer satisfaction by following best practices and industry standards to meet the needs, wants, and desires of our customers. We are growing company providing superior emergency property restoration services restoring structural and personal property caused by water, fire, mold, biohazard, and other conditions and we have a vision to become the “Titans” of the Restoration Industry.

Role Description:

We're hiring an experienced Estimator who can move confidently between the restoration and construction sides of the business — writing residential and commercial estimates, catching scope that others miss, and negotiating with adjusters to bring it home.

This is a field-and-phone role, not a desk job. You'll be in daily contact with adjusters, Project Managers, and homeowners, managing multiple active files at once and making sure ERX captures every dollar it has legitimately earned.

Requirements

What You’ll Do

Write detailed residential and commercial estimates for water, fire, storm, and mold losses using Xactimate
Conduct independent field inspections and build your own scope — not just validate someone else's
Identify corrective and supplemental scope that was missed, underpaid, or improperly excluded
Compare ERX scope against adjuster estimates line-by-line and document a clear position on every discrepancy
Submit and negotiate supplements proactively, not after the fact at invoicing
Apply and defend O&P on all eligible multi-trade projects
Identify and incorporate code-upgrade (Ordinance & Law) requirements into the estimate
Coordinate with Project Managers on scope alignment before work starts, so every estimate is buildable
Manage an active multi-file queue across carriers, project types, and TPA programs
Work within TPA program guidelines (Alacrity, Contractor Connection, Sedgwick, and others) without leaving money on the table
Build and manage Time & Materials (T&M) estimates with the same discipline as line-item scopes, including accurate labor tracking, equipment documentation, and material receipts to support billing

What We’re Looking For

Background in both restoration (IICRC-grounded) and general construction estimating
Hands-on field experience — mitigation tech, PM, or superintendent background sharpens estimate quality
Experience with Xactanalysis and TPA program portals
Ability to read construction drawings or engineering documents
Familiarity with carrier-specific documentation preferences (State Farm, Allstate, USAA, Travelers, and others)

Why Join Us

Work that matters — every estimate you write moves a family or business closer to getting their property restored
A multi-division company with real scale and real room to grow
A hybrid schedule based out of our Hickory, NC office
Collaboration with an experienced team of Project Managers, mitigation professionals, and purchasing specialists
Leadership that values your expertise and gives you room to own your files
Competitive Salary
Benefits – Including Medical, Dental, Vision, Life and Disability Insurance
401K – Including 401K match

Who Thrives Here

Someone who will take ownership of their files, not let things sit, and they treat thoroughness — not inflation — as the way to maximize value.
If you get frustrated when scope gets left on the table, and you're motivated to fix it, this is the environment for you.

ERX is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other status protected by applicable federal, state, or local law

Emergency Restoration Experts, LLC.

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