Description

About Us:

Service Pros Installation Group is a family-owned business, headquartered in Charlotte, NC; committed to utilizing our resources to positively impact those we serve, putting the needs of our coworkers and customers ahead of our own. Service Pros Installation Group works as an exclusive flooring installation provider for Lowe’s Home Improvement. We have workrooms across the Southeast, Northeast, and Midwest.

Our Mission

We provide exceptional customer experiences through our passion for serving others.

Our Vision

We strive to improve the lives of our employees, customers, and contractors in the communities we serve every day.

Our Values

Stewardship

People

Integrity

Growth

Responsibilities

Schedule all customers in the scheduling que, customers that call in during the day, and customers that Lowe’s identify as a priority
Reschedule customers when estimators are out
Primary means of contact for all estimator concerns
Locate coverage when needed
Assigning all customers that have No Coverage Flags
Working all Estimator Inquiry Flags
Monitoring and working SPOT filters throughout the day
Monitor revisits in SPOT & IMS
Contact estimators to get updates on outstanding jobs
Correct estimator labor sheets daily
Monitor availability in IMS and communicate to management if there are any issues
Monitor the daily IMS Dashboard and complete as many tasks as possible
Identifying to management when estimators are out for prolonged periods of time
Review the schedule board
Communicate to Lowe’s stores when additional detail fees are needed
Use Floorwizard as needed
Cross train on contract verification position

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/or Experience – High school diploma or general education degree (GED); and one to two years related experience and/or training; or equivalent combination of education and experience. Experience must involve customer service management.
Language Skills – Ability to read and comprehend simple instructions, correspondence, and memos. Ability to write letters and prepare other documents as needed. Proofreads work.
Mathematical Skills – Ability to add, subtract, multiply, and divide in all units of measure for basic algebraic and geometric calculations.
Reasoning Ability – Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving few concrete variables in standardized situations.
Computer Skills – Knowledge of computer workstations and peripheral equipment; knowledge of database, spreadsheet, email and word processing software.
Communication Skills –- Be able to effectively communicate orally and in writing in English.
Vision – Ability to view documents, multiple screens, and read handwritten documents.
Schedule - This position will have a rotating weekends schedule...One weekend on, one weekend off with a day off during the week - either Tuesday or Wednesday - depending on the week.

Service Pros Installation Group, INC.

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