Job description:

The role of a Fitting Expert is important to the success of daily operations as the face of TIW. A Fitting Expert is responsible for offering great client experiences, pinning all garments, scheduling alteration appointments reviewing contracts with clients, educating brides about the unique alterations experience; organizing documents, and maintaining gown presentations at a high level.

Desired Skills

Ability to relate to a range of people
Time-management skills
Attention to detail
Planning and Organization skills
Ability to multitask
Basic understanding of frequently used software
Someone who exhibits sound judgment with the ability to prioritize and make decisions
Resourceful and able to resolve a range of complex problems
Excellent written and verbal communication skills
Delegates work with peers and ensure accountability to an assigned task
Able to share effective feedback to improve processes

Primary Duties and Responsibilities

Energetically approach and engage with clients
Support escalated clients by finding solutions
Review and verify all documents and contracts are accurate and validated by the client
Detailed documentation of fittings with photos and written communications
Documenting fitting room opportunities
Planning and organizing appointments and Project queues to ensure the team is working efficiently
Supporting the team by helping time manage projects to ensure on time
Recommendations for future staffing needs
Scheduling recommendations for the General manager to ensure the team is prepared for the workload
Consistently demonstrates a high level of service and mentors the team to do the same
Communication with Alterations Specialist to ensure accurate alterations are complete
Scheduling future alteration appointments using the TIW scheduling formula
Responsible for level 3 alterations skillset
Pressing, steaming, and spot-cleaning garments
Use the White glove guide to inspect garments and verify alterations quality and cleanliness before final delivery

Job Type: Full-time

Benefits:

Relocation assistance

Application Question(s):

Did a tailored in white employee refer you to apply for this position?

If so who?

Experience:

Tailoring Experience : 3 years (Preferred)
Time management: 5 years (Preferred)
Quality control: 5 years (Preferred)

Work Location: In person

Tailored In White

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