Job description:
The role of a Fitting Expert is important to the success of daily operations as the face of TIW. A Fitting Expert is responsible for offering great client experiences, pinning all garments, scheduling alteration appointments reviewing contracts with clients, educating brides about the unique alterations experience; organizing documents, and maintaining gown presentations at a high level.
Desired Skills
- Ability to relate to a range of people
- Time-management skills
- Attention to detail
- Planning and Organization skills
- Ability to multitask
- Basic understanding of frequently used software
- Someone who exhibits sound judgment with the ability to prioritize and make decisions
- Resourceful and able to resolve a range of complex problems
- Excellent written and verbal communication skills
- Delegates work with peers and ensure accountability to an assigned task
- Able to share effective feedback to improve processes
Primary Duties and Responsibilities
- Energetically approach and engage with clients
- Support escalated clients by finding solutions
- Review and verify all documents and contracts are accurate and validated by the client
- Detailed documentation of fittings with photos and written communications
- Documenting fitting room opportunities
- Planning and organizing appointments and Project queues to ensure the team is working efficiently
- Supporting the team by helping time manage projects to ensure on time
- Recommendations for future staffing needs
- Scheduling recommendations for the General manager to ensure the team is prepared for the workload
- Consistently demonstrates a high level of service and mentors the team to do the same
- Communication with Alterations Specialist to ensure accurate alterations are complete
- Scheduling future alteration appointments using the TIW scheduling formula
- Responsible for level 3 alterations skillset
- Pressing, steaming, and spot-cleaning garments
- Use the White glove guide to inspect garments and verify alterations quality and cleanliness before final delivery
Job Type: Full-time
Benefits:
Application Question(s):
- Did a tailored in white employee refer you to apply for this position?
If so who?
Experience:
- Tailoring Experience : 3 years (Preferred)
- Time management: 5 years (Preferred)
- Quality control: 5 years (Preferred)
Work Location: In person
