Job Responsibilities:
1. Perform 5×8 IDC (Internet Data Center) on-site duties as per Client requirements. Be able to arrive on-site promptly outside working hours in accordance with the IT
operations incident management guidelines.
2. Update and maintain infrastructure information with 100% accuracy, regularly check platform alarm settings, and monitor system availability and stability.
3. Be familiar with the IDC environment and monitoring systems, and conduct facility
inspections as per client’s requirements, including but not limited to facility status
checks, maintenance/repair MOP (Method of Procedure) review, and follow-up.
4. Respond quickly and arrive on-site according to IT operations incident management guidelines, handling incidents promptly following EOP (Emergency Operation Procedure) and reporting them accordingly.
5. Have a strong understanding of IDC infrastructure, including power supply, HVAC,
and low-voltage electrical systems, and be able to quickly locate faults and restore
services in case of an incident.
6. Be knowledgeable in infrastructure monitoring, capacity management, security
management, and availability management to improve operational efficiency.
7. Independently create and implement change MOPs, ensuring no incidents occur due to operational changes.
8. Complete other tasks as outlined in the Service Contract, Outsourcing
Requirement Specification, and related attachments.
Educational Background:
Degree Requirement: Full-time associate degree or equivalent and above.
Major Requirement: Electrical engineering, HVAC, or related fields.
Work Experience:
Industry Knowledge: At least 1 year of experience.
Years of Experience: Minimum 1 year.
Skills: Basic knowledge of infrastructure and IDC operations.
Core Competencies:
Communication Skills: Clear and logical expression, polite listening.
Collaboration Skills: Ability to collaborate across multiple teams, remote teamwork
capabilities, and cross-language and cross-region team coordination.
Management Skills: Proficiency in English communication, multi-team
collaboration, meeting organization and discussions, and facility maintenance and
repair scheduling.
Language Skills: Local language + English, or local language + Chinese.
