Technical Support & Design Engineer – Façade Systems (Office-based)
About Cladmate
Cladmate Façade Systems Ltd is a growing specialist supplier of façade and building envelope solutions. We work closely with architects, contractors, developers and construction professionals to provide high-quality products and technical solutions for façade projects across the UK.
We are looking for a Technical Support & Design Engineer to join our Sales team and become a key technical resource within the business.
The Role
As a Technical Support & Design Engineer, you will provide technical expertise across Cladmate's sales, specification and product development activities.
You will act as a central technical point of contact, supporting customers, architects, contractors and the internal sales team with technical enquiries, design information, specifications and project support.
The role combines technical design, construction knowledge, compliance, documentation and sales support, making it ideal for an engineer who enjoys working in a commercially focused environment and wants to have a direct impact on project development and business growth.
Key Responsibilities
Technical Support & Customer Service
- Take ownership of technical enquiries from customers, architects, contractors and other external stakeholders.
- Provide technical support to the Sales team throughout enquiries, quotations and project development.
- Provide technical input for tenders, bids and project negotiations.
- Support the conversion of commercial enquiries into specification opportunities and live projects.
Market & Project Intelligence
- Monitor construction industry platforms and project databases for relevant project opportunities.
- Identify opportunities involving architects and specifiers and work closely with the CPD & Specification Sales Executive.
- Identify contractor, developer and commercial opportunities and work closely with the Cladding Sales Representative.
- Provide technical feasibility input to help qualify and prioritise opportunities.
Technical Documentation & Design
- Develop and maintain technical documentation for Cladmate products and systems, including technical data sheets, specifications and installation details.
- Prepare technical information relating to thermal performance, fire performance and structural fixing requirements.
- Produce and maintain NBS specification clauses for Cladmate and Thermawool systems.
- Perform or coordinate structural bracket and fixing calculations using established calculation tools.
- Develop and update technical content for CPD presentations and training sessions.
Website & Technical Content
- Ensure technical documents published on the Cladmate and Thermawool websites are accurate and up to date.
- Review technical downloads, datasheets, installation guides and compliance documentation on a regular basis.
- Work with the Marketing Executive to ensure technical documents are correctly uploaded and accessible.
Compliance & Standards
- Ensure technical information and outputs comply with relevant building regulations, fire safety requirements and industry standards.
- Maintain awareness of changes to relevant technical and certification requirements.
- Support the continuous improvement of the company's technical and compliance documentation.
Sales & Project Support
- Work closely with the Sales team to support live projects and pipeline development.
- Attend internal meetings and provide technical guidance to support project progression.
- Coordinate technical samples, documentation and project support materials.
- Provide technical input that helps the business develop new opportunities and convert enquiries into orders.
About You
We are looking for someone who is technically strong, commercially aware and confident communicating with both technical and non-technical stakeholders.
You will ideally have:
- A degree or equivalent qualification in Civil Engineering, Facade Engineering, Structural Engineering, Architectural Engineering, Building Engineering or a related discipline.
- Experience at least 2 years in the construction, façade, cladding, building envelope or building materials sector in the UK.
- Good understanding of construction methods, technical specifications and building regulations.
- Experience interpreting technical drawings and construction details.
- Ability to prepare and understand technical calculations and design information.
- Strong written and verbal communication skills.
- Excellent attention to detail and a methodical approach to technical documentation.
- Ability to manage multiple technical enquiries and projects simultaneously.
- A commercial mindset and an interest in supporting business development.
- Good IT skills and confidence working with technical documentation and calculation software.
Benefits
- Competitive salary
- Private health insurance
- Nest pension scheme
- Birthday gift
- Employee assistance program
- Employee referral scheme
- Cycle to Work Scheme
- Bright Exchange
- 23 days annual leave + 8 bank holidays (pro-rated based on start date)
Please Note: This is a fully office-based role, located at 1 Bedlam Mews, London, SE11 6DF.
